Most properties have a reception staffed by students or temporary workers. These staff members are often dissatisfied, overworked, and lack sufficient knowledge about the local area or additional services they could offer guests.
The result is clear: poor service, low sales, and high costs that hurt your wallet.
Problem 1: Dissatisfied, unmotivated receptionists
Often, receptionists are students who spend the night shift waiting for calls, without real motivation for upselling or assisting guests.
- They don’t know the area and can’t recommend local services.
- They lack the energy or knowledge to present additional offers to guests.
- They are often overworked and stressed, which affects communication with guests.
- Due to lack of experience and knowledge, most opportunities remain untapped.
Problem 2: High costs of night reception without added value
You pay extra for a night receptionist who doesn’t bring in additional revenue.
- Night shifts are more expensive than day shifts.
- The reception only “puts out fires,” answers calls, without upselling.
- They aren’t motivated to sell massages, saunas, wine, or other services.
- A large part of your monthly budget goes to a service that doesn’t actually enhance your property.
Problem 3: Missed opportunities for additional income
Many guests don’t even know you offer extra services because the reception doesn’t present them or guests don’t ask.
- Guests don’t receive the offer at the moment when they are most likely to book (on arrival or the first evening).
- Reservations for additional services mostly happen by phone or email, which is inefficient.
- Guests are not motivated to make extra calls or write long emails, so they often give up.
How can SmartxStay solve these problems?
SmartxStay is more than a digital info guide. It’s your digital assistant and salesperson 24/7, which:
✅ Presents your offerings (massages, saunas, wine, bike rentals, breakfasts) to guests on their smartphone, instantly and in their language.
✅ Allows guests to click, book, and pay without phone calls or waiting for a response.
✅ Reduces your costs because you don’t need an expensive night reception that doesn’t sell.
✅ Increases revenue with additional sales that happen automatically, without your active involvement.
✅ Never takes a day off, never gets tired, and never forgets to update information.
What does this mean for your property?
💰 Lower costs, higher revenue.
⏰ More free time, less stress.
🌟 Happier guests who get information and offers instantly.
🚀 A professional and modern property image, ready for the future.
Let’s be honest: paying for an unproductive, dissatisfied night reception is throwing money out the window.
Smart hosts replace such receptionists with digital assistants like SmartxStay, who work 24/7, sell, and communicate with guests as if you were there in person.
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