You know that feeling when you write a great email with all the guest instructions…
and two days later they text you: “Where do we park?” or “Can we check in already?”
Yep.
You’re not alone. Based on real-life experience, only 20–25% of guests even open pre-arrival instructions. Millennials and Gen Z? Only if the email somehow pops up between Instagram scrolls.
Literally: you write instructions, send links, add a map, even throw in the weather for good vibes—and still end up with a guest standing in front of the door, calling you. 🫠
Why does this happen?
• Guests are on vacation. Brain switched off. Email? What’s that?
• They’re coming from abroad. Poor signal, roaming issues, confusion.
• A couple is sitting in the car. One is driving, the other is desperately looking for the Wi-Fi password across three different emails they can’t find anyway.
• The phone battery is at 8%. And it’s raining.
And then what happens?
➡️ They call you.
➡️ You’re on your way to the store / changing bed linen / explaining to the previous guest that “yes, the green bin is bio, not the red one.”
➡️ Stress.
➡️ Frustration.
➡️ Lower ratings.
And not because they didn’t like the apartment—but because they didn’t have the information when they actually needed it.
The solution?
Don’t make guests search. Let them scan.
SmartxStay lets you keep all information about your accommodation and the surrounding area in one digital info guide—available in multiple languages.
The guest scans a QR code and instantly knows:
✅ Where to park
✅ Where to take out the trash
✅ Where to go on a trip
✅ Where to take their partner for a quiet dinner with a view and a great spritz
And the best part?
• No emails
• No printing
• No repeating yourself
• No stress
And you finally get time to finish that coffee you forgot yesterday.
SmartxStay isn’t a luxury. It’s a solution that clears your head.
If you want guests to know everything without calling you – SmartxStay is your new best receptionist.
Just without shifts, sick days, or complaints. 😉
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